There are two parts to these terms and conditions.
Part A: are the terms and conditions on which Swiftwills supplies Documents and Services (each as defined below) to you.
Part B: are the terms and conditions on which Swiftwills will act as an executor.
Your document (as defined in the section “The Words We Use in These Terms”) is for your personal use only and cannot be purchased for any third party or resold. Swiftwills is not liable for any document purchased for third parties, resold, or used as a template to create revised versions.
Please read the following important terms and conditions before purchasing our services, and check that they contain:
This contract outlines:
These terms and conditions apply when you and Swiftwills enter into a contract online.
In these terms and conditions:
Who We Are: Swiftwills is the trading name of Farhan Khawaja, a sole trader providing will-writing services in the United Kingdom.
How to Contact Us: You can reach our customer service team by email at hello@swiftwills.com. Our team is available to respond Monday to Saturday, 10:00 a.m. to 5:00 p.m. (GMT/BST).
How We May Contact You: If we need to contact you, we will do so via the email or postal address provided in your order.
If you have any questions or need clarification on any part of these terms, please feel free to reach out to us at hello@swiftwills.com.
If you purchase any Documents or Services from us, you agree to be legally bound by these terms and conditions, which form part of the contract between us.
You may only purchase Documents or Services from us for non-business, personal use. These Documents and Services are for your personal use only and cannot be purchased for any third party or resale. We will not be liable for any Document or Service bought for third parties or resold, nor for any related loss. You represent and warrant that any Document or Service ordered by you is solely for your own use and that you are acting as the principal and not as an agent. We disclaim all liability for any Document or Service intended for any third party.
By purchasing any Document or Service, you also agree to be legally bound by:
All of the terms above are part of the contract between you and us, as though set out in full here.
We may change these terms and conditions, Documents, or Services, or discontinue Documents and Services to comply with changes in law or regulation, or to make minor adjustments and improvements. If legally required, we will notify you of these changes using the contact information you provide. If you notice anything that does not appear correct, please let us know.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we are required to provide you with certain key information before a legally binding contract is made between us. We aim to provide this information clearly and understandably, typically before you purchase any Documents or Services from us. Some of this information is also included in these terms, such as details on our complaint handling policy.
We will provide you with information about:
This key information, as required by law, forms part of these terms and conditions, as though it is set out in full here.
If any key information changes after a legally binding contract between us has been made, we may only amend it with your agreement.
All Documents and Services are provided in English.
Your privacy and personal information are important to us. Our Privacy Policy, available on our website at https://www.swiftwills.com/privacy.html, explains in detail:
Any personal information you provide will be handled in accordance with our Privacy Policy.
Our services include:
Our services do not include:
Please confirm that our service is appropriate for your needs, particularly if your estate includes complex assets, such as agricultural property, business assets, or foreign property.
To purchase a Document or Service from us, you must:
You must also:
Please note that:
While we provide tools to create your document, we do not independently verify the accuracy of the information you enter. You are responsible for ensuring that the information you provide is complete, correct, and accurately reflects your wishes.
We do not verify:
You are solely responsible for ensuring that the will you create is suitable for your needs and for checking the document’s accuracy. We strongly recommend consulting a qualified advisor if you have any doubts about the suitability of your document.
Changes you can make to Documents using our Services are limited to predefined fields, including your name, beneficiaries’ names, executors’ names, and asset descriptions. You may not and are not permitted to change or alter the main text of the Documents.
The following outlines the steps to create a legally binding contract between us:
We may contact you to inform you that we do not accept your order. This may occur for reasons such as:
We will only accept your order once we send you a confirmation email (the “Confirmation Email”). At this point:
Unless we both agree otherwise, our contract will terminate automatically once we have delivered the Document or Service to you.
We will make the Documents available to you either:
If you choose to have the Documents printed and posted to you, the delivery period and cost will be displayed on our Website. Documents will be sent to the address you provided at the time of ordering, and this address cannot be changed after the order is placed.
If delivery of the Documents is delayed due to an event outside our control, we will notify you as soon as reasonably possible and will take reasonable steps to minimise the delay. While we are not liable for losses caused by such delays, you may contact us to end the contract and receive a refund if there is a risk of substantial delay for any Document(s) you have paid for but have not yet received.
We will provide you with the basis for calculating charges for Documents, Services, and any related goods (including additional charges such as delivery fees) to the fullest extent possible when you place an order.
Our charges for Documents and Services are on a quotation basis, meaning we promise to complete the order at a fixed price.
We only accept electronic payments, including credit and debit cards. We do not accept cheques or cash. Your credit or debit card will be charged, and you will be invoiced, at the time you place your order. All payments must be authorised by the relevant card issuer.
If your payment is not received, we may charge interest on any outstanding balance at a rate of 4% per year above the Bank of England’s base rate. We will notify you by email if we intend to apply interest.
The price of our Services is listed in pounds sterling (£) (GBP) and includes VAT (if applicable) at the prevailing rate.
Please note, if you decide not to sign a Document after purchasing it, the price of the Document will not be refunded.
We may offer voucher codes or promotions for our services. Voucher codes are subject to the following terms:
Due to the bespoke nature of our Documents, you are not entitled to cancel your order or return the Documents. However, you may return the Documents if:
The right to cancel the contract under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 does not apply to Documents purchased from us.
If you receive a printed Document that is damaged, we will cover the return shipping costs. Replacements for faulty or damaged Documents will be provided within 14 calendar days of receiving the returned items or from the date you notify us that the digital Document cannot be opened or is corrupted.
You may make changes to Documents free of charge for one year following our acceptance of your order. This one-year amendment period is a discretionary, complimentary service, separate from the Document or Service purchase price. We reserve the right to amend, reduce, extend, or withdraw this complimentary service at our sole discretion, without prior notice.
Under the Consumer Rights Act 2015, you have certain legal rights (also known as ‘statutory rights’), including the following:
Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) entitle you to certain protections. For more detailed information on your rights and what you should expect from us, you may:
Nothing in this contract affects your legal rights under the Consumer Rights Act 2015, and you may have other rights under applicable law.
Please contact us if you would like:
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
Swiftwills is not a law firm and is not registered or regulated by the Solicitors Regulation Authority, Law Society of Northern Ireland, or Law Society of Scotland. Use of our Documents, Services, or Website does not create a lawyer-client relationship between Swiftwills (or any associated individual) and you.
It is solely your responsibility to ensure that the Documents and Services you order meet your requirements and are suitable for your legal and tax needs. We accept no responsibility if the Documents and Services you purchase are not legally correct or suitable for your specific circumstances.
When preparing Documents, we do not assume responsibility for, and will not verify:
We provide guidance notes to assist you with signing and executing your Document according to the laws of the intended jurisdiction (England, Wales, Northern Ireland, or Scotland). It is your sole responsibility to follow these notes and ensure the Document is properly signed and witnessed. Failure to do so may result in an invalid and unenforceable Document. We accept no liability for the validity, execution, or enforceability of any Document.
Your Document may become out-of-date due to changes in laws or regulations. We do not guarantee that the Document you order and sign will remain valid, complete, or accurate over time, and we have no obligation to inform you of such changes. Future reviews of the Document’s terms are solely your responsibility.
We do not review or verify the data you provide to create the Document, nor do we check for legal accuracy, correctness, or suitability. We cannot accept responsibility for the Document’s appropriateness or suitability to your unique circumstances.
Our Documents and Services are suitable for use only within specific jurisdictions: England, Wales, Northern Ireland, or Scotland. If you reside, are domiciled, or have assets or liabilities outside these jurisdictions, exercise caution as the Document may not be suitable, and we accept no liability for its appropriateness or enforceability in other jurisdictions.
We accept no liability and provide no warranty for any Document made available to you free of charge or any Document originally purchased but later updated by you free of charge. For clarity, any free update service we offer is a discretionary complimentary service, separate from your purchase price, and may be modified or withdrawn at our sole discretion without notice.
We disclaim all liability to the fullest extent permissible under applicable law. This does not affect your statutory rights. If found liable for any loss or damage, our liability is limited to the amount paid for the relevant Document or Service.
We are not liable for:
This limitation does not apply to personal injury or death resulting directly from our negligence or any liability we cannot exclude under applicable law.
Swiftwills is not a law firm and is not regulated by the Solicitors Regulation Authority, Law Society of Northern Ireland, or Law Society of Scotland. The use of our documents, services, or website does not create a lawyer-client relationship between you and Swiftwills.
When preparing documents, we disclaim responsibility for:
We strongly recommend that you consult a qualified advisor if your estate includes complex assets or specific legal needs.
We aim to resolve any disputes with you quickly and efficiently. If you are unhappy with:
Please contact us as soon as possible. Our email is hello@swiftwills.com.
If we are unable to resolve a dispute through our internal complaint handling procedure, we will:
No one other than a party to this contract has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce or enjoy the benefit of any term of this contract.
We grant you a limited, non-exclusive, and revocable license to use our website solely for personal, non-commercial purposes.
You agree not to:
All intellectual property rights, including copyrights, trademarks, and trade secrets, in the website and its content belong to Swiftwills or our licensors. These terms do not transfer any ownership of such rights to you.
Swiftwills:
These terms and conditions, together with our Privacy Policy, any order form, and payment instructions, constitute the entire agreement between you and us for Documents and Services. No other terms, whether expressed or implied, will form part of these terms and conditions. In the event of any conflict between these terms and conditions and any other terms on the Website, these terms and conditions will prevail.
Each clause of these terms and conditions operates independently. If a court or other authority with competent jurisdiction finds any clause to be unlawful, the remaining clauses will continue in full force and effect.
No delay or failure by us to enforce our rights or remedies under these terms and conditions constitutes a waiver of those rights or remedies unless confirmed in writing.
These terms and conditions, along with our Privacy Policy, are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.
These are the terms and conditions on which Swiftwills will act as an executor of an estate, an administrator of an estate with a will annexed or on intestacy.
Please read the following important terms and conditions before you appoint Swiftwills as an executor of your will and check that they contain (i) everything which you want and (ii) nothing that you are not willing to agree to.
If you don’t understand anything in these terms and conditions and want to talk to us about it, please contact us by email at hello@swiftwills.com (emails will be responded to Monday to Saturday: 10 a.m. to 5 p.m.). If you think that there is a mistake in these terms and conditions or require any changes, please let us know.
“Executor Services” means Swiftwills acting as an executor of an estate, an administrator of an estate with a will annexed or on intestacy, and administering that estate.
“Swiftwills Executor” means Swiftwills appointed as an executor of an estate, an administrator of an estate with a will annexed or on intestacy.
“testator” means a testator or testatrix.
“we”, “us”, “our” means Swiftwills Executor.
Who we are. Swiftwills is the trading name of Farhan Khawaja, a sole trader providing will-writing and estate-administration services in the United Kingdom under the trading name Swiftwills Executor. We do not maintain a separate business address; please contact us by email for all correspondence.
How to contact us. You can contact us by emailing our customer service team at hello@swiftwills.com.
Where Swiftwills Executor provides Executor Services, no fees are payable before the testator’s or intestate’s death.
For Executor Services, Swiftwills Executor will charge a scale fee which may be amended from time to time.
The Scale Fee is normally payable on issue of a grant of representation (in England, Wales and Northern Ireland) or on the issue of a confirmation (in Scotland).
In addition to the Scale Fee, Swiftwills Executor may incur general expenses in connection with the Executor Services (the “General Expenses”). General Expenses may include (but not limited to) solicitor fees, other professional fees, commercial or estate agent fees, Stamp Duty and other similar fees or charges.
In addition to the Scale Fee and General Expenses, Swiftwills Executor shall, in its absolute and sole discretion, be entitled to charge reasonable additional charges for dealing with a business, joint property, real estate, assets or liabilities abroad, valuations, the compilation and/or review of accounts and any HM Revenue & Customs forms, estates or other trusts with which the estate subject to the Executor Service may be concerned, attendances or other exacting administration duties (the “Additional Fee”, and together with the Scale Fee and the General Expenses, the “Executor Fees”).
Swiftwills Executor will usually appoint a solicitor to act on its behalf to perform legal work in connection with the Executor Service and Swiftwills Executor reserves the right to appoint a solicitor of its choice, and, where appropriate, to appoint such other professionals as it thinks fit, in its sole and absolute discretion. All expenses so incurred will fall under General Expenses and which is payable in addition to Scale Fee.
Swiftwills Executor shall be entitled to remuneration in accordance with its Scale Fees in force at the date of death. Swiftwills Executor’s Executor Fees and remuneration shall be free from all taxes and duties and shall be a first charge on the estate subject to the Executor Services. If the Scale Fee alters after the testator’s death, Swiftwills Executor shall have the power to charge in accordance with the Scale Fee in force from time to time. General Expenses and/or Additional Fees, if applicable, will be charged in addition to the Scale Fee.
The Executor Fees will normally be payable out of estate capital. Swiftwills Executor and any other executor or administrator, if applicable, shall have discretion to charge such Executor Fees, fees and expenses, in whole or in part, against income, or between different interests in income or capital.
Swiftwills Executor may obtain insurance on behalf of the estate subject to the Executor Service in respect of any risk which Swiftwills Executor considers reasonably necessary or prudent in its sole and absolute discretion. The premiums for such insurance may be charged against estate income or estate capital in the sole and absolute discretion of Swiftwills Executor.
Swiftwills Executor may in its sole and absolute discretion vest any property of the estate or trust in any person or corporate body as its nominee.
Where the Executor Services are performed by Swiftwills executor jointly with another (or others), all money, securities, title deeds, instruments and/or documents, forming part of, belonging or relating to the estate subject to the Executor Service shall be under the control of Swiftwills Executor. The other executor(s) or administrator(s) may have all reasonable facilities for verification.
The name of Swiftwills Executor shall be placed first in any applicable register of all registered stocks, shares, securities or property or any other registered asset.
Provided that Swiftwills Executor is indemnified against expenses and losses from the estate subject to the Executor Services and there is no rule, law or regulation prohibiting it, Swiftwills Executor will only, unless it sees a good reason to the contrary, continue a trade or business or hold shares in a company with unlimited liability with a view to realisation or distribution of such asset.
Swiftwills Executor shall have no duty to hold shares in its own name and Swiftwills Executor and any other executor or administrators, if applicable, shall have power without any order of a court to effect any disposition or transaction relating to any such sole proprietorship or shares which the court would have had jurisdiction to authorise under section 57 of the Trustee Act 1925 (as amended from time to time) or the equivalent provision in Northern Ireland or Scotland (each as applicable).
No one other than a party to this contract has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce or enjoy the benefit of any term of this contract.
Swiftwills Executor does not provide legal advice on the preparation or execution of wills.
Swiftwills Executor:
These terms and conditions, any order form and payment instructions constitute the entire agreement between you and us for Executor Services. No other terms whether expressed or implied shall form part of these terms and conditions. In the event of any conflict between these terms and conditions and any other term or provision on the Website, these terms and conditions shall prevail.
Each of the clauses of these terms and conditions operates separately. If any court or other relevant authority with competent jurisdiction decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
No delay or failure on our part to enforce our rights or remedies under these terms and conditions shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing by us.
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales.